ASK & WE ANSWER

frequently asked questions

Frequently Asked Questions

At Emerald City Cleaners, we believe in total transparency and making the cleaning process as seamless as possible for our customers. Please find answers to some of our most frequently asked questions below. If you have any other inquiries, our friendly team is always just a phone call or email away!

What COVID-19 safety precautions are in place?Emerald City Cleaners2024-06-13T18:33:55+00:00

What COVID-19 safety precautions are in place?

Your safety is our top priority, which is why we use products that are effective at cleaning as well as disinfecting. Our most-used product kills 99.99% of germs, and has been proven effective against COVID-19.

Additionally, our cleaners wear shoe covers where possible and have masks on hand that can be worn upon request.

We will also never send a cleaner to your house who is exhibiting signs of any illness.

What areas do you serve?Emerald City Cleaners2024-06-13T18:26:49+00:00

What areas do you serve?

While we are based in Orange Park, FL, we serve the entire greater Jacksonville Metro area. So whether you are in Middleburg or Lake Asbury, Southside or Northside, Beaches or Baldwin, we will be happy to make your place shine.

Ready to get started? Give us a call at 904.657.0144 or get your quote online here.

How do you guarantee your work?Emerald City Cleaners2024-06-13T18:15:53+00:00

How do you guarantee your work?

Your happiness is important to us. If you see any area that you’d like us to go over again, simply let us know within 24 hours and we’ll be back to fix it within 48 hours at no charge to you.

Are your products green and pet/child safe?Emerald City Cleaners2024-06-13T18:09:26+00:00

Are your products green and pet/child safe?

The safety of your pets and children is important to us. That’s why all of our products are child and pet safe.

However, if you have a favorite product that you’d prefer we use while we’re cleaning, we would be happy to use it!

Do you bring your own supplies?Emerald City Cleaners2024-06-13T18:05:01+00:00

Do you bring your own supplies?

We bring all of our own supplies, unless you would prefer that we use ones that you supply instead.

If you have particular sensitivities, like allergies, we would be happy to use your vacuum instead of ours.

All of our cleaning supplies are eco-friendly and pet/child safe.

How do I book a cleaning?Emerald City Cleaners2024-06-13T18:01:50+00:00

How do I book a cleaning?

Booking a clean couldn’t be easier!

Here’s our process:

Get your quote in 60 seconds with our easy online booking.
We will get in contact with you to discuss time for a walkthrough of your property. This allows us to learn about your property’s specific needs and any problem areas you’d like to point out to us.
You accept the quote, and we decide on a date and time to complete your cleaning.
We complete your clean, ensuring it is sparkling from top to bottom by using our 30+ point checklist.
We complete a walkthrough together to ensure that everything is to your standard.
We collect payment and look forward to working with you again soon!

What is your reschedule/cancellation policy?Emerald City Cleaners2024-06-13T18:01:34+00:00

What is your reschedule/cancellation policy?

A twenty-four (24) hour notice is needed if the client needs to cancel a planned cleaning service for any reason. Both a phone call and a written/email confirmation are required for notice. In the event that the Client repeatedly fails to provide a minimum of twenty-four (24) hours’ notice, the Client will be responsible for paying 25% of the cleaning price.

Without our prior approval, canceling more than 3 scheduled cleanings in a row or more than 5 scheduled cleanings overall will be regarded as a significant break.

The Client will be contacted by phone and given written confirmation if we need to cancel a cleaning appointment with less than twenty-four (24) hours’ notice. One (1) cleaning will be provided to the client for free for each occurrence if we fail to provide twenty-four (24) hours’ notice.

What’s included in my clean?Emerald City Cleaners2024-06-13T18:01:23+00:00

What’s included in my clean?

Please refer to our checklists page to see what all is included in our standard residential clean, deep clean, and move-out/in clean.

For commercial and office cleans, each package is customized to fit your specific property’s needs.

If you have any specific questions or needs in mind, feel free to contact us by email or phone at 904.657.0144.

How is pricing determined?Emerald City Cleaners2024-06-13T18:01:11+00:00

How is pricing determined?

Our residential cleans (routine/standard, deep, and move-in/out) are priced by the type of clean, as well as the number of bedrooms, bathrooms, and living spaces.

We charge by the room, as opposed to by the hour – eliminating vague or inconsistent pricing.

Commercial cleans are priced by the square foot.

Please feel free to request your free quote online, and we will be in touch with you to do a walkthrough of your property and begin your clean ASAP!

Are your cleaners background checked?Emerald City Cleaners2024-06-13T18:00:49+00:00

Are your cleaners background checked?

We know just how important safety and trust are when it comes to your property, which is why we rigorously vet all of our cleaners. All of our employees undergo identity/background checks, and in-person interviews.

How far in advance should I book?Emerald City Cleaners2024-06-13T16:58:04+00:00

How far in advance should I book?

While we may have same-day or same-week availability, we recommend scheduling at least one week in advance of your cleaning if possible.

What are your payment terms?Emerald City Cleaners2024-06-13T17:11:16+00:00

What are your payment terms?

Payment for residential cleans (recurring, move in/out, and deep cleans) will be due the day of service, after the clean is complete.

We accept all major credit cards, as well as wire transfers.

Are your quotes no obligation?Emerald City Cleaners2024-06-13T17:06:01+00:00

Are your quotes no obligation?

All quotes are no-obligation. All online quotes are subject to change pending a walk-through of the site, where the most accurate quote can be given. However, your clean will not start without your approval of the final price.

Do your cleaners wear safety shoes?Emerald City Cleaners2024-06-13T17:02:15+00:00

Do your cleaners wear safety shoes?

We respect your property and want to do everything we can to maintain its tidiness. Where it is safe and practical to do so, our team will wear shoe covers to keep your floors clean.

Request a Callback

Fill in the form below to request a callback to discuss your cleaning needs.

Moving Checklist

Take advantage of our free move-out cleaning and change of address checklist to make your move a breeze.

Download Checklist

happy customers

Testimonials

Robert T.

Bringing in Emerald City Cleaners for a move-out cleaning was one of the best decisions I made. Their crew worked diligently to get my rental home spotless from top to bottom. Everything was sanitized, deodorized, and looking brand new when they finished. It gave me tremendous peace of mind to hand over the keys knowing it passed inspection with flying colors. Extremely professional service.

Jessica R.

I can’t say enough great things about Emerald City Cleaners’ cleaning services. As a busy real estate agent, I need to be able to count on reliable move-out cleaners to get my rental properties turnover ready. Their team is incredibly thorough – you can tell they follow a detailed checklist because not an inch is missed. From the sparkling clean appliances and floors to the fresh scent, properties are turned over in true move-in condition every time.

Mike T.

As a very particular homeowner, I’m over-the-moon with the level of cleaning Emerald City Cleaners provides during their deep clean services. The crew went above and beyond – the househas never looked as spotless as when they were done. Every nook and cranny was refreshed from the bathrooms to the floorboards. You can tell they really take pride in their work. The whole experience was worth every penny for that clean feeling. I’ll definitely be using them again!

Request A Free Quote

From routine housekeeping to deep, comprehensive cleans – our services fit your needs seamlessly. We go beyond the bare minimum with a thorough multi-step process and attention to detail in every corner.

Get your 60-second quote